Course Outlines

When you click on the links below they will open in Adobe PDF format

Basics	PC Basics Mac Basics PC Maintenance
Office Suite	Word: Fundamentals Word: Intermediate Word: Advanced Excel: Fundamentals Excel: Intermediate Excel: Advanced OneNote 2010 Outlook: Fundamentals Outlook: Intermediate PowerPoint: Fundamentals PowerPoint: Intermediate Publisher: Foundation Access Fundamentals
Accounting/Planning	Accounting Basics Simply Accounting Level 1 Simply Accounting Level 2 Quickbooks Level 1 Quickbooks Level 2 Microsoft Project Foundation
Internet	Dreamweaver Spyware and Viruses How to Blog and Podcast
Graphics	Photoediting Adobe Photoshop Adobe Illustrator Video Editing

	Balanced Scorecard Basics
	Business Ethics for the Office
	Conflict Resolution
	Controlling Anger
	Customer Service
	Diversity Training
	Emotional Intelligence
	Employee Accountability
	Lean Process Improvement
	Project Management Techniques
	Safety in the Workplace
	Secrets of Change Management
	Stress Relief and Reduction
	Workplace Harassment
	Workplace Violence

	Advanced Project Management
	Budgets and Maintaining Money
	Business Leadership
	Coaching
	Delegation
	Effective Planning and Scheduling
	Human Resource Training
	Intermediate Project Management
	Inventory Management
	Leadership Skills for Supervisors
	Marketing and Sales
	Meeting Management
	Motivation Training
	Negotiating for Results
	Project Management Training
	Risk Management
	Team Building
	The ABCs of Supervising Others
	The Professional Supervisor
	Tough Topics Employee Hygiene

	Building Relationships
	CRM Introduction
	Dynamite Sales Presentations
	Overcoming Objections
	Prospecting for Leads
	Selling Smarter

	Anger Management
	Accounting Skills for New Supervisiors
	Building Better Teams
	Business Succession Planning
	Change Management
	Conflict Resolution: One Day Primer
	Effective Performance Reviews
	Employee Dispute Resolution
	Generation Gap
	Hiring for Success
	Managing Customer Service
	Onboarding
	Orientation Handbook
	Performance Management
	Stress Management
	Problem Solving and Decision Making
	Talent Management

	Manage Personal Work Priorities and Professional Development
	Ensure Team Effectiveness
	Identify and Evaluate Marketing Opportunities
	Manage Budgets and Financial Plans Part 1
	Manage Budgets and Financial Plans Part 2
	Manage Projects Part 1
	Manage Projects Part 2
	Manage Quality Customer Service
	Manage Recruitment Selection and Induction Processes
	Managing People and Performance Part 1
	Managing People and Performance Part 2
	Provide Mentoring and Coaching Within the Workplace